Refund policy
Right Of Withdrawal
a) Right of withdrawal for consumers within the EU
If you are a consumer (i.e., a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
Withdrawal notification
Withdrawal Policies
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date on which you or your representative, who is not the carrier, have/has taken possession of the goods.
To exercise your right of withdrawal, you must inform us
ZORN Motorsport GmbH
Im Brühl 4
74427 Fichtenberg
Germany
email customerservice@zorn-motorsport.de
of your decision to withdraw from this contract by a clear statement (i.e., a letter sent by post or email). You can use the attached standard form of a declaration of withdrawal; however, this is not mandatory.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You have to return the goods promptly and not later than within fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You are responsible to bear the costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the composition characteristics and functioning of the goods.
End of withdrawal notification
b) Right of withdrawal for consumers outside the EU
If you are a consumer (i.e., a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
Withdrawal notification
Withdrawal Policies
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date on which you or your representative, who is not the carrier, have/has taken possession of the goods.
To exercise your right of withdrawal, you must inform us
ZORN Motorsport GmbH
Im Brühl 4
74427 Fichtenberg
Germany
email customerservice@zorn-motorsport.de
of your decision to withdraw from this contract by a clear statement (i.e., a letter sent by post or email). You can use the attached standard form of a declaration of withdrawal; however, this is not mandatory.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You have to return the goods promptly and not later than within fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the composition characteristics and functioning of the goods.
If you paid customs fees and duties in the country of destination, then in the case of a return the destinations customs will not refund these fees, unless the destinations customers and boarder control agree otherwise.
You are responsible to bear the full costs of returning the goods including shipping and custom duties. Please inform yourself about how to declare the goods in order to avoid any extra costs before shipping your return. Costs arising for ZORN Motorsport GmbH will be deducted from the refund.
End of withdrawal notification
Sample Withdrawal Form
If you want to withdraw from the agreement, you can use this form and send it back to us:
- To: ZORN Motorsport GmbH, Im Brühl 4, 74427 Fichtenberg, GERMANY – or via E-Mail: customerservice@zorn-motorsport.de
- I/we (*) withdraw from the agreement I/we entered into in order to buy the following products (*) / to benefit from the following services (*) with this form.
- Date of order (*)/ Receive date (*): ________
- Name of the user(s): ________
- Address(es) of the user(s): ________
- Signature(s) of the user(s) (only for the cases on paper): _________
- Date: _________
(*) Cross the invalid one.